Monitoring Patients via Alerts

If you are receiving alerts, you will receive an alert on the SeamlessMD dashboard anytime a patient reports an issue that the team has set an alert for (optional). You can also receive email notifications. These can be set up to your individual email or to a shared email account. If your program is integrated with your EMR, you may also be able to receive these alerts via your EMR (e.g. Epic In Basket).

1. If you have email notifications turned on, you will receive a message that looks similar to the one below, indicating the issue the patient reported that triggered an alert.
   1. Click on the 'View Patient' button to be redirected to the patient's individual patient profile (skip to Step 4)

2. To access via the dashboard, log in to your SeamlessMD account (or launch SeamlessMD from your EMR if integrated) and go to the Patient Roster.  Click the bell icon in the top right corner to view all unread alerts.
   1. Click 'View All Notifications' to be brought to the alerts dashboard.

3. The alerts dashboard will display all alerts that have been triggered. You can sort the alerts by date triggered, status, care plan, or provider using the 'Filters' function. Click 'View' to see the individual patient profile.

4. On the patient’s profile, click “Notifications” to view the alerts that the patient has triggered. You will see the most recent alerts at the top of the screen. Scroll down to view all survey responses for the patient (the Main Tracker displays the daily health check). You can then select from a list of different statuses for each alert to mark the final resolution type or mark as in-progress for the rest of your team to see. 

Note: Once updated to resolved, the status will remain editable for 24 hours. After 24 hours, you will not be able to change or undo the status.