Monitoring Patients via Roster

Instead of using alerts to monitor patients (or in addition to), you can use the patient roster to monitor patients.

1. Go to the patient roster by clicking on the Patients tab at the top of your screen.

2. Use the filter functions to sort the patient roster. Please refer to the Patient Roster article and the section referring to Filtering the Roster for more information on the filtering options available.
   1. Sort the patient by the 'Patient Status' under the Filters function to see only those patients who received an escalation status (e.g. ER, Call healthcare team).

3. Check the Last Health Check Status column if the program has a daily health check survey and the Unresolved Issues column:
   1. Last Health Check Status: Use this column if the program does not have alerts set up as it will indicate the highest priority recommendation the patient received in their last health check
   2. Unresolved Issues: refer to this column if alerts are set up, as it indicates how many unresolved alerts have been triggered for a particular patient

4. Click on 'View' under the Actions column to be redirected to the patient's profile.

5. You will see the patient survey responses once you scroll down the patient profile, including the highlighted responses that contributed to the patient's status (i.e. Go to ER, Call Orthopaedic Team, etc).

6. Follow up with the patient as needed based on your internal escalation workflow.

If you have any further questions about notification management or remote monitoring, please reach out to your Customer Success Associate/Customer Success Manager or support@seamless.md.