Answering Common Patient Questions
R: Where does the information within SeamlessMD come from?
A: All content and advice on the program was created and approved by the clinical team at HOSPITAL, including review by physicians.
R: Why does my email address or phone number need to be added to the program?
A: We must use either your email address or cell phone number to ensure that you receive your initial setup link and can access your account. Additionally, you will receive reminders from the program via email or text message depending on the one you’d prefer to have on file. After setting up your account, you can turn off your notifications if you don't want to receive future messages from SeamlessMD. You can still access your account on your own time with your email/phone number and password.
R: I’ve already used SeamlessMD for a previous surgery and don’t want to use it again.
A: We recommend that you use SeamlessMD again for your upcoming surgery as your preparation and recovery phases can look different even if you are having the same type of surgery completed. Since your recovery may differ from your previous experience, you will be able to report on new symptoms or concerns that you have and make use of the self-care tips.
R: I am not comfortable using technology, do not have a cell phone or email address, or do not have a device that would allow me to use the program.
A: SeamlessMD offers the ability for a family member or friend to be added as a caregiver on your program. These individuals can assist you in using the program and will receive reminders on your behalf to their own email address or phone number. Additionally, SeamlessMD has a support team that is available in the event you experience any technical issues with the program. Most patients who initially report not being tech-savvy can successfully use SeamlessMD. Our average user is between the ages of 50-80 years of age. The technology is designed to support people of all levels of tech comfort.
R: I don’t think I will be able to use the program due to a disability or inability to use devices with a screen.
A: SeamlessMD meets and exceeds global online accessibility best-practice standards to ensure that the program is accessible to you. It is contrast and color-blind tested, allows for adjustments in font size, and is screen-reader friendly. For ease of use, we do suggest a caregiver be enrolled to assist you with the program.