3. If You Cannot Enter Patient Contact Information

If you receive an error message that contact information already exists within an account when you are enrolling a patient, it means that the phone number or email address you have entered is already in use. This could be because the email address or phone number is being used in an existing account for the patient or because two separate patients share the email address and/or phone number.

The email address and phone number can only exist within one patient account and thus cannot be used in separate accounts.

If a patient already has a SeamlessMD account and is now having a second or subsequent procedure, use the Multiple Episodes of Care function.

If a patient wants to use an email address associated with a different patient's account, there are few options:

1. Delete the email address from the other patient's account if the patient no longer uses their account
2. Enter the phone number instead but this means the patient will not receive email reminders from the program
3. Ask for a different email address to be entered in the patient's account

If you are experience an issue entering the contact information, please email support@seamless.md and we would be happy to help investigate where the contact information is in use.