Patient Profile
Now that you've seen the patient roster, it is helpful to understand what the individual patient profiles look like.
To access individual patient profiles, you will want to click 'View' under the Actions column of the patient roster. You will be redirected to the patient profile.
Patient Profile Tabs
| Details | Contains all details about the patient included patient ID, MRN, name, surgery date, clinical contact (surgeon/physician), procedure, discharge date, contact information (email address and/or phone number), caregivers, linked accounts (refer to the article on Multiple Episodes of Care) |
| Analytics | Outlines the messages and reminders that have been sent to the patient
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| Activity Log | This tab outlines the patient's interaction with various components of the program including the surveys, education pages, and to-do list tasks. Please refer to the section below that outlines the activity log feature |
| Notifications/Issues | Displays the issues that have reported by the patient that triggered a notification. Please refer to the 'Alerts Dashboard' article for more information about the notification and issues tab |
| Notes | This tab can be used to communicate with other members of your team if you have been an edit to the patient's account or if someone contacted the patient. Patients do not have access to these notes |
| Profile* | The profile tab lists all of the patient characteristics that have been set from enrollment and as the patient fills out their surveys |
| Patient Files* | Can be used to uploaded hospital patient files |
| Appointments* | Can be used to track patient appointments |
Details Tab
The details tab contains all information about the patient. Here you will find the de-identified patient ID associated with the patient, their personal information, the care plan they are enrolled on to, their surgery and discharge dates, etc.
'Status' indicates the recommendation that was given to the patient based on the most recent survey that they filled out.
'Web Count' and 'Mobile Login Count' indicate how many times the patient has logged into their account using either a web browser or the mobile app. If the value for both is '0' is means that the patient has not yet setup their account. 'Channels' tells you if a phone number or email address is linked to the patient's account and if they have accessed the account using the web browser or mobile app.
Activity Log Tab
The activity log is a great tool for viewing a patient's engagement with the program. You will be able to see if they have completed a survey or if the survey has expired based on what is listed under the status column. The health check adherence rate tells you how often the patient has completed the daily health check survey. You will also be able to scroll down to see which tasks the patient has completed from their To-Do list and which Library pages they have visited.
You will see a 'Complete for Patient' button that can be used if patients are having difficulty completing a survey and have requested your assistance. If you do not see a blue button under this column, please contact you CSA/CSM as they will be able to assist in adjusting your permissions so that you can use the 'Complete for Patient' functionality. To complete a survey on behalf of a patient, please follow these instructions.
Patient Survey Responses
To access all patient survey responses, scroll down to the bottom of the patient profile. You will see various tabs for the different surveys that are available to the patient. If a survey is repeating, you will be able to see each of the patient's entries in a column view as shown in the picture below. The 'Status' indicates the recommendation that the patient received after filling out the survey based on their responses.
Please note that the recommendations that are given to patients are confirmed and can be customized during the implementation process.
You can also click here for written instructions on the notification dashboard. If you have any questions, please contact support@seamless.md, or your Customer Success Associate/Manager.