2. What Does the Patient Experience Look Like

The SeamlessMD program supports patients before, during and/or after their procedure or across their healthcare journeys using evidence-based education, tasks to keep them on track, and daily health check surveys to track their symptoms and recovery milestones. This article will outline what the SeamlessMD patient experience looks like. 


Please Note: The features available from the patient view may differ depending on your hospital site and across various programs. Please contact your Customer Success Associate or Customer Success Manager if you have any questions about the patient view.

Setting Up Their Account

  1. Once the patient is enrolled by the hospital, they get an email and/or text (depending on what was included in their account) inviting them to set up their account.
    1. The phone number and/or email will also be used to send the patient reminders and surveys throughout their time using SeamlessMD
    2. The email address and/or phone number will be used as the username

*Refer to the Patients Setting Up Their Account article for more information about how patients setup their account.


Setup Survey

  1. Once the account is setup, the patient is prompted to fill out a survey that will set patient characteristics within their account
    1. The setup survey modifies the other survey questions, tasks in the to-do list and reminders to fit the patient's characteristics (e.g, smoker, vs non-smoker, diabetes, medication use, etc)

  1. After filling out a survey, patients will be brought to a summary page that allows patients to review and edit their answers prior to final submission. Patients will have to click on the 'Submit' button at the bottom of this page to ensure that their answers are submitted.

Content Tabs

When patients log on to their account, they will see a Home Page with reminders. They will also have access to a To Do list tab with tasks to keep them on track throughout their healthcare journey, a Library of educational information to read about their procedure and recovery, as well as surveys.


Below is a view of the patient's account where the Home page, To-Do, Library, Progress, and Profile tabs will appear at the top of the screen on a computer/desktop. If patients are using the mobile app, these tabs will appear at the bottom of their screen. If patients are using the program on a web browser on their phone, they will see three horizontal lines in the top right corner that will provide them with a drop-down menu to access these tabs.


  1. Home Page

The home page is the page within the patient's program that will remind them at which stage of the program they are at and provide them with reminders. Patients will be able to acknowledge the reminders that appear on their home page by clicking 'Okay, I have read this'.

Once their procedure has occurred and they are discharged from the hospital, patients will be prompted to enter their discharge date on the Home Page of the program by clicking the 'Did you leave the hospital?' link.

Daily Health Check Surveys

Please be advised that the questions and setup of the daily health check within the video will differ from your hospital site and depending on the program.


Once their discharge date is set in their account, they will receive daily health checks (along with the to-do lists and reminders) to help them track their recovery and progress at home.

    1. This is an extremely beneficial part the SeamlessMD program that can help prevent unnecessary hospital visits and calls to the hospital or clinic post-discharge
    2. This notification will appear on the Home Page of the patient's account but they will also receive an email or text reminder (if their notifications are turned on) if they have not completed their daily health check survey
    3. The exact surveys the patient will receive are dependent on the hospital, program, and what is discussed with your team at SeamlessMD

Depending on their answers, patients will receive recommendations such as "Try these self-care tips" and will be prompted to read about the issue they are reporting in the Library, or 'Call your healthcare team' or 'Go to the ER' if the survey responses are more severe

    • Please Note: This is a broad overview of the patient experience; recommendations are tailored to every hospital and program needs

Patients will also see a 'Progress' page at the end of each survey that displays graphs pertaining to trends (i.e. walking, pain scores, mood scores, etc)

Please Note: Once a daily health check survey has been submitted, it cannot be resubmitted or changed in the same day and thus patients will have to wait until the next day to provide new answers. However, patients will be prompted to review and edit their answers prior to final submission.


  1. To-Do List

The To-Do list contains a list of tasks for patients to complete to keep them on track throughout their healthcare journey. They will be able to see a green bar that indicates what percentage of tasks they have completed. Patients can click on the 'Learn How', 'Learn Why', or 'Learn More' buttons associated with each of the tasks to learn more about the task. A pop up will appear with information pertaining to the tasks, which is also available within the Library.

As patients click on the tasks that they have completed, these tasks will move to the bottom of the list and will appear as crossed out. They will be able to deselect these tasks by clicking on them once more so that they appear as incomplete.

  1. Library

The education library is accessible at any time and contains all of the information within the program. It will contain the answers to many of the patient's questions (i.e. common problems after surgery, how to perform post-op exercises, etc), which helps prevent unnecessary phone calls to the clinical team.


Patients will be able to use the 'Search for a topic' function in the Library to find content within their account. Once they search for a topic, all content within the program will appear in a menu on the left side of their program so they can read through all information within the program from pre-op to post-op.


  1. Progress

The Progress tab of the patient's account allows them to review past messages that appeared on the Home Page and the recommendations they received from past survey entries.

  1. Profile

The Profile tab is where patients can go to review their account information. If patients want to change information within their account, they should be directed to contact support@seamless.md.

Within the profile tab, patients can turn their notifications on or off depending on their preference. If language options are available within the program, patients will also be able to select which language they prefer from the profile tab.

Please contact your Customer Success Associate or Customer Success Manager if you have any questions about the patient view as it may differ depending on your hospital site and the program available to patients.

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