1. Patients Setting Up Their Account

When patients are enrolled by the care team, they will receive an email or text message from SeamlessMD to activate their account.

Manual Activation Email

Patients will be brought to the login page to setup their password as one has not yet been setup for them. Once they have setup their password, they are logged into their account and brought immediately to the setup survey. Upon completion of the setup survey, they will see their Home Page and have access to the program. There are screenshots below of what the setup process looks like:

1. This is the initial setup email patients receive and once they click ‘Click here to start’ they are brought to the sign up page.

2. This is the sign up page where patients would click 'Start' to begin the setup process.

3. After clicking ‘Start’, they are brought to this window to choose their password, which they must enter the same way twice and then click ‘Sign Up’.

4. This will bring the patient to their setup survey, which they would fill out and submit. After completing the setup survey, they have access to all components within their account.

5. This is the additional email they will receive after signing up that reminds them how to access their account moving forward.

6. When the patient clicks on ‘Log in to the program’, they are brought to the sign in page to enter their username (their email address/phone number) and the password they setup.

Access Code Request

If patients are asking about an access code upon enrollment, you can let them know that they will not need one if they have already been enrolled. Patients will ask for an access code when they have downloaded the mobile app but they can just enter their same login credentials that they use to sign into SeamlessMD on their web browser.

Self-Enrollment Activation Process

The self-enrollment activation process will look slightly different from manual activation in that patients will be provided with an access key based on the program they will be enrolling on to. Patients will go to the hospital SeamlessMD site, 'Create an Account', enter the 'Access Key' pertaining to their procedure, enter their information (name, email address, phone number, etc), then click 'Sign Up'.

Please Note: This view may look slightly different depending on your hospital's program(s). Please reach out to your Customer Success Associate or Customer Success Manager if you have any questions about the patient view for your specific hospital site.