Patient Roster - Info Column
A quick reference for the delivery tags shown in the Info column
Tags in the Info column flag patients who are not receiving SeamlessMD messages. When an email or text fails to deliver, the error is captured automatically and a tag appears next to the patient’s name. A tagged patient is missing reminders, education and check-ins until the contact details are corrected.
| Tag | What it means | What to do |
|---|---|---|
| Email delivery tags |
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| Invalid Email | The email address on file does not exist or was rejected by the receiving mail server - usually a typo or an email address that has been closed. | Confirm the address with the patient and update it in their profile. Once updated, the tag clears and the missed emails are resent automatically. |
| Unsubscribed Emails | The patient clicked "unsubscribe" in a SeamlessMD email, so no further emails can be sent to that address. | Ask the patient if they would like to keep receiving emails. If yes, add a different email address to their profile, or contact SeamlessMD Support to re-subscribe them. |
| Marked as Spam | The patient (or their mail provider) flagged a SeamlessMD email as spam. | Let the patient know to check their spam or junk folder and mark SeamlessMD as "not spam." Contact SeamlessMD Support to restore delivery. |
| Mailbox Full | The address is valid, but the patient's inbox has no space left, so the message could not be delivered. | Ask the patient to clear space in their inbox, or add an alternate email address to their profile. |
| Text message (SMS) delivery tags |
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| Invalid Number | The phone number on file is not a working mobile number - usually a typo, a missing digit, or a disconnected line. | Confirm the number with the patient and update it in their profile. Once updated, the tag clears and the missed texts are resent automatically. |
| Landline | The number on file is a landline (or another line type that cannot receive SMS), so text messages will never arrive. | Ask the patient for a mobile number and update their profile. If they have no mobile phone, rely on email. |
| Unsubscribed Texts | The patient replied STOP to a SeamlessMD text, which opts that number out of all further messages. | Confirm whether the patient wants texts again. Replying START does not clear the tag - contact SeamlessMD Support, or remove and re-add the number on the patient profile. |