Enrolling Patients On SeamlessMD

Enrollment is the process of creating a patient's account so that they can access SeamlessMD. Upon enrollment, patients will receive a setup message by email and/or text directing them to create a password so that they officially activate their account and have access to their account.

There are three ways to enroll patients:

1. Manual Enrollment
2. Semi-Automatic Enrollment (Integrated Sites Only): partial information is pulled from the EHR system
3. Automatic Enrollment (Integrated Sites Only): all information is pulled and updated from the EHR system

With all three types of enrollment, it is important to educate patients about SeamlessMD and confirm that they are willing to provide their contact information to be enrolled (i.e. provide informational brochure, follow enrollment workflow setup for your hospital). Consent processes during this process will differ depending on your hospital's decisions surrounding consent.

• Collect the patient's email address or phone number, and encourage the collection of caregiver name and information

1. Frame the enrollment as a standard part of the patient's care by using opt-out language vs requesting that they opt-in to the program
2. Patients must be signed up with one form of contact information otherwise they will not be able to setup their account
3. Note that an email address and phone number can only be used on one patient's account
   1. If two patients share the same email address, please contact support@seamless.md and they will be able to assist.
4. If patients do sign up with a caregiver, remind them that they must use the same password to sign in

If a patient does not want to be enrolled right away or you do not have access to a computer, you can fill out a patient sign-up sheet. An example of which is pictured below. Contact your CSM for a copy of the patient sign-up sheet.