Caregivers and How They Can Be Added to a Patient Account

We encourage patients be enrolled with a caregiver, as we see better results and higher engagement when caregivers are involved.

The purpose of having a caregiver enrolled is to help the patient on their healthcare journey, especially if at times they cannot complete surveys or access information on their own.

What Caregivers Should Know

• The caregiver has full access to the patient's account; it is a shared account.
• The caregiver does not have a separate account
• Caregivers can use their own username or email to sign in
• The password for the account is shared so it must be the same password for both the caregiver and the patient
• If one changes the password, the new password is for both the caregiver and the patient
• The information and tasks are always directed at and addressed to the patient, not the caregiver 
• If the caregiver is completing a survey, the caregiver is to fill it out for the patient, with the patient's information and responses
• Checking off items on the to-do list are items for the patient

Tips for to Provide to Caregivers

• Advise the caregiver to check the program as often as possible 
• Remind caregiver to fill out as many surveys as possible, only if the patient is not able to fill out the surveys themselves
• They should check off to-do list items regularly, only if the patient is not able to do so themselves
• They can use the information in the education library as this will reduce stress for the caregiver & patient
• Fill in the discharge date when the patient is discharged from hospital to move forward in the SeamlessMD program, and receive surveys to track recovery or progress at home

How to Add a Caregiver to the Account

To add a caregiver to a patient's account, you will first want to sign into your account using either https://ca.seamless.md or https://usa.seamless.md, depending on where your hospital is located.

Caregiver(s) and their information can be added upon enrollment. You will be able to turn notifications on and off and add details about the caregiver (i.e. the relationship to the patient).

The patient does not need to be enrolled with a caregiver but if they request that a caregiver be added after the fact, you can click on the 'Edit' button from the patient roster or within the patient profile as shown in the screenshots below.

You will be able to confirm that caregiver information has been included on the patient's account by going to the 'Details' tab on the individual patient profile and scrolling down to the 'Caregiver Contacts' section.

If there are any questions about the role of caregivers, please contact support@seamless.md.